As per most applications there is a Help > About screen to show Registration, Connection, Environment, Connected Users, Object Locks, and EULA information.
Dyameta Technology or your channel partner may require some of this information during a support call.
The Email icons in the Contact Support panel can be used to initiate an email to any of the parties. The first two entries are established in Exocfg > Essential > Implementation Notes. The last entry for DUO Account is hard coded.
Clicking the DUO or Dyameta logos will open the corresponding pages on the DyametaTechnology web site.
Throughout the system F1 and menu entries also provide context sensitive help from the on-line version of this manual.
Essentials - Help About – Registration (Licence Codes)
This tab shows registration information and codes for DUO and MYOB Exo modules.
The DUO module rows are created by the DUO installer (separate program).
You cannot change anything in the Licence Codes grid. DUO and MYOB Exo registration information is delivered to the database via import of XML file. The XML file is generated by DyametaTechnology from our registration database.
The XML import can be performed by right-clicking the vertical ellipses (to the right of the tabs) and choosing Load Licences. This function is only available if your user profile setting Allow access to ExoConfig permits access.
MYOB Exo codes will also be imported via the same XML file if they are recorded in our database. Alternatively MYOB Exo codes may be entered via MYOB Exocfg.
Essentials - Help About – Connection information
DUO cannot share the MYOB Exo connection information as MYOB store this information in encrypted form that DUO cannot decrypt. Consequently DUO has its own connection editor.
The Connection tab displays two panels:
· DUO: This is the information DUO is using to connect to the database.
o SPID (an abbreviation of System Process ID). SPID is sometimes used by support staff when running the Microsoft SQL Profiler tool to trace an application’s activity against the database.
· Exo: This identifies information in common with MYOB Exo.
o The Exo connection name is defined within the DUO connection settings and is used by DUO when launching MYOB Exo screens and Clarity reports.
o All other fields are derived using the same business rules as MYOB Exo.
Note that sensitive information such as database or staff user/password is not shown here.
The role chosen at login is also displayed.
Essentials - Help About - Network Environment
The Environment tab displays three panels:
· Workstation: Shows information about your workstation. This is information used by DUO to identify your machine which is done on the same basis as MYOB Exo.
· Authentication Server: Identifies the network domain and authentication server used for your windows logon. Note that no confidential information (such as logon name or password) is shown here.
· Folders: The path names to folders needed by DUO. Most of these are set by computer profile settings in Exocfg and are in common with MYOB Exo.
Essentials - Help About – Connected Users
The Connected Users tab shows current application connections from both MYOB Exo and DUO. The DUO modules associated with the Role you logged in with will show as separate rows.
A SPID number shows on each row and also the SPID of your current connection is shown above the grid. SPID (an abbreviation of System Process ID) identifies a connection thread running inside the database server and attached to an instance of a running executable. The SPID is sometimes used by support staff when running the Microsoft SQL Profiler tool to trace an application’s activity against the database.
My Session is also shown above the grid. Every time you launch DUO (or Exo) the connection is granted a unique connection identifier. This is a GUID (a unique generated string). This session identifier is also used when the system applies object locks to individual orders etc.
Essentials - Help About – Object Locks
When DUO or Exo opens an order, it places an object lock to prevent another user from accessing the same order at the same time. This screen shows all object locks active on the database.
By maximising or scrolling the screen you can also see which application/module placed the lock.
Essentials - Help About – Object Locks ID
The StaffNo, Computer ID and Session ID also help identify the running application instance.
This displays the End User Licence Agreement.
Essentials - Help About – EULA (Licence Agreement)